❓ Frequently Asked Questions
What is the typical lead time for orders?
Generally, it will take 15 to 25 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
Do your products have quality certifications?
Yes, we have a strict quality control system. Our EV charging products are certified with CE & TUV standards to ensure high quality and safety.
How long is the warranty period?
The warranty for our products is 12 months upon the receipt of your shipment under normal operating circumstances.
What kind of after-sale service support do you provide?
We respond to every after-sale request within the warranty period by appointing a dedicated technician for timely online assistance.
Can these chargers work with all electric vehicles?
Yes, our EV chargers are compatible with all electric vehicles. Tesla vehicles require a J1772 to Tesla adapter to work with our systems.
Is an App or internet connection required to use the charger?
Some models are standalone (using RFID cards or plug-and-play), while others are Wi-Fi connected and work with Apps and OCPP 1.6j applications.
Volt Charger
