Frequently Asked Questions
Q1 Can I visit your production facility?
You are highly welcomed to visit our factory at any time to see our manufacturing process firsthand.
Q2 Are you a direct manufacturer?
Yes, we are a professional manufacturer with over 30 years of R&D and production experience in the electrical equipment industry.
Q3 Do you test all chargers before shipping?
Absolutely. All major components are tested before assembly, and every individual charger undergoes a full functional test before being shipped.
Q4 What is the standard warranty period?
We provide a comprehensive two-year warranty. During this period, we provide technical support and replacement parts for any quality-related issues.
Q5 Can you produce according to specific samples?
Yes, we can produce based on your physical samples or technical drawings. We have the capability to build necessary molds and fixtures.
Q6 What networking methods are supported?
Our charging stations support both Ethernet and Wireless 4G modules for seamless connectivity with OCPP 1.6J platforms.