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Frequently Asked Questions
What power range do your DC charging stations support?
Our DC charging stations cover a wide power range, including 60kW, 80kW, 120kW, 160kW, 180kW, 240kW, and up to 360kW to suit various commercial needs.
Are your chargers compatible with global standards and management platforms?
Yes, they comply with IEC 61851-1 and IEC 61851-21-2 standards and fully support the OCPP 1.6J protocol for seamless integration with charging cloud platforms.
What is the weather protection rating for outdoor use?
The charging stations are rated IP55, providing robust protection against dust and water, making them suitable for outdoor public installations.
How do users initiate a charging session?
Users can start charging through multiple convenient methods: swiping an RFID card, using a mobile app via QR code scanning, or credit card payment systems.
What kind of warranty and quality assurance do you provide?
We provide a 2-year warranty. All major components are tested before assembly, and every completed unit undergoes a full factory test before shipment.
Can the charging cable length be customized?
Yes, while the standard gun cable length is 5 meters, we offer customization options to meet your specific site requirements.