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Frequently Asked Questions
Can I visit your manufacturing facility?
You are highly welcomed to visit our factory at any time to inspect our production lines and quality control processes.
Are you a factory or a trading company?
We are a professional manufacturer with over 30 years of R&D and production experience in the power and charging industry.
Do you test all chargers before shipping?
Yes, all major components are tested before assembly, and each finished charger undergoes full functional testing before being dispatched.
What is the warranty period for the DC chargers?
We provide a comprehensive two-year warranty. During this period, we provide technical support and replacement parts for any quality-related issues.
Can you produce items according to specific samples?
Yes, we can manufacture products based on your samples or technical drawings, including building necessary molds and fixtures for customization.
Is the charging platform compatible with 3rd party software?
Our stations support the standard OCPP 1.6J protocol, ensuring seamless integration with various charging cloud platforms.