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Frequently Asked Questions
What is the standard warranty for the charging station?
The product comes with a 12-month warranty. During this period, we provide technical support and replacement parts for any manufacturing defects.
How are the goods typically packed for shipping?
Generally, we pack our goods in sturdy brown cartons or wooden boxes to ensure safety during transport. Branded packaging is available with proper authorization.
What are the accepted payment terms?
Our standard terms are a 50% deposit via T/T, with the remaining 50% balance due before delivery. We provide photos of products and packaging before final payment.
What is the typical delivery lead time?
Delivery usually takes between 3 to 7 working days after receiving your advance payment, depending on the specific items and order quantity.
What is the main difference between a Movable Charger and a Wallbox?
Beyond the form factor, the protection levels differ. Wallbox chargers are typically IP54 rated for outdoor use, while Movable Chargers are often IP43 and should be protected from rain.
Do you test the products before they are dispatched?
Yes, we conduct 100% testing on all goods before delivery to ensure they meet all performance and safety standards.