?
Frequently Asked Questions
Q: How long does it take to provide a sample?
A: It takes 3-7 days to manufacture a new sample. If you select an existing model, we can ship it the next day.
Q: What is the standard lead time for production?
A: The typical lead time ranges from 7-30 days, depending on the order quantity and current production scheduling.
Q: Which charging standards are compatible with this station?
A: This DC fast charger supports CCS1, CCS2, CHAdeMO, and GBT standards, making it suitable for a wide range of electric vehicles globally.
Q: What are the accepted payment methods?
A: We accept T/T (Telegraphic Transfer), L/C (Letter of Credit), and other flexible payment terms. Please reach out for detailed financial terms.
Q: Does the station support remote management?
A: Yes, it supports OCPP 1.6J protocol and features 2G, 4G, and WIFI networking capabilities for efficient remote monitoring and management.
Q: Can the product withstand harsh environmental conditions?
A: Absolutely. It features an IP54 protection rating and is designed to operate reliably in temperatures ranging from -30°C to 55°C.