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Frequently Asked Questions
Q: What is your typical lead time?
A: Generally, it takes 15 to 25 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
Q: Do your products have quality certification?
A: Yes, we maintain a strict quality control system. Our EV charging products have passed CE and TUV certifications.
Q: How long is the warranty period?
A: The warranty for our products is 12 months upon the receipt of your shipment under normal operating circumstances.
Q: What is your after-sale service guarantee?
A: For every after-sale request within the warranty period, we appoint a dedicated technician for timely online assistance and support.
Q: Can you provide customized OEM/ODM services?
A: Yes, we have been involved with OEM and ODM projects since 2012, providing professional customized services for our global clients.
Q: Can this charger charge all electric vehicles on the road?
A: Yes, our models work with all electric vehicles. Note that Tesla vehicles require a J1772 to Tesla adapter to work with our systems.
Volt Charger
